FAQs

What do I need to do to secure my appointment?

Simple! Click this link https://www.vagaro.com/naturallynailed, schedule your service and upgrades, and then pull out your credit card to treat yourself. A non-refundable 30% deposit is required for all appointments. This deposit will be applied to your balance at the end of your session.

I’m running late. Now what?

Traffic is the worst. We get it. 

A grace period of 10 minutes will be permitted for unforeseen delays that you may encounter while traveling to our salon. If you are 10 minutes late, your service will be shortened. All bells, no whistles. 

Delays impact not only your technician, but other clients as well. So, if you are more than 15 minutes late, your appointment will be canceled and rescheduled. You will be charged the full price for your service.

Now, if one of us is running late, you will be given a complimentary upgrade on your next appointment.

What if I need to reschedule or cancel my appointment?

Sometimes, life happens, and we need to make new plans. If this sounds like you, here’s what to do.

When canceling, please contact a member of our team to reschedule your appointment. Your deposit will be used towards your next scheduled appointment if you give at least 24-hours  notice. 

Clients that fail to provide a 24-hour notice of cancellation will be charged for the full amount of their appointment, plus 20% for tip. 

To schedule a future appointment, a new deposit will be required. Special provisions may be made if your cancellation is COVID-19 related.

So, let’s talk about COVID-19

Not feeling well on the day of your appointment? If you are experiencing any signs of illness, have been exposed to COVID-19, or are experiencing a fever, cough, or trouble breathing, please stay home and reschedule your appointment for at least 14 days later to ensure you are symptom-free. No fee will be charged.

If you have cared for someone diagnosed with COVID-19 within the 14 days of the appointment, please stay home and reschedule your appointment for at least 14 days later to ensure you are symptom-free. Again, no fee will be charged.

If you have traveled outside of the DMV please stay home and reschedule your appointment 14 days later to ensure you are symptom-free.

All clients must wear a mask that fully covers their mouth and nose securely. If necessary, masks will be provided for at a small cost.

To limit the spread of germs, phones are no longer allowed at the manicure table. You must leave your phone on the table near your seat, in your purse, pocket, or car.

At the end of your service, we will provide a contactless checkout procedure.

What about hand washing?

Because we understand infectious diseases and how quickly germs can spread, our team has created the following hand washing protocol.

Clients

All clients are required to wash their hands upon entering the salon, prior to receiving any services.

Staff

Staff will wash hands in the following scenarios:

  • Upon entering the building

  • Before customer contact

  • After customer contact

  • After removing gloves

  • After cleaning the service area

  • After cleaning a blood spill.


What type of polish do you use?

Because we take universal precautions with all of our clients, we picked a polish that is safe for diabetics, oncology clients, pregnant women and the immunocompromised. Our polish of choice is Dazzle Dry, which dries in five minutes, and does not contain nitrocellulose, which is a harmful carcinogenic.

We offer two amazing gel polish lines, Luxio and Wildflowers. Both of these brands are pure gel with added pigments. Cured with a UV light, the polishes are durable, but flexible, just like a healthy nail.


Will your e-file burn my nails?

We’re trained to ensure we are properly using our equipment at all times. This means we are trained to take care of your nails, minus the harm. After all, it’s poor training and not the e-file that causes damage to your nails.

What is a wellness pedicure?

Consider a wellness pedicure your reset. A time to reconnect with your feet. 

We start each appointment with an inspection of your legs and feet to determine the best pedicure, tools, and products to use to help hydrate, smooth, and exfoliate your skin. Your nails are trimmed and reduced, if necessary. The soles of your feet are expertly groomed to achieve smoothness. 

There are some other treats we don’t want to spoil just yet, but the most important thing is that we educate you on how to care for your feet.

Why don’t you use water?

Performing dry manicures and pedicures helps us eliminate the germs and bacteria associated with water-based services. Trust us, the results will be immaculate and long-lasting. 

Yes, it’s different, but change is always a good thing!

Why is the consultation form so...detailed?

There are some services and procedures that should not be done based on current health conditions or previous surgeries. To create the safest service possible for you, we have to ask questions that you normally don’t hear during a cosmetic service. 

We ask because we care! If you are uncomfortable answering any questions, please reach us directly at 202-215-4222

Is something not quite right?

When you walk out our door, we want you to feel refreshed and ready to show off your new look.  If you are not feeling satisfied with your nail service, we want to make it right.

We do not offer refunds on any service, but we are happy to take a look at your nail concern if you contact us within three days after your initial service.  We will then make it a complimentary fix, if necessary.

Thank you in advance for understanding, we're always here to help. If you have a question about this policy, give us a call at 301-888-6479.