We gladly accept returns or unused unopened items within 14 days of delivery. If 14 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All return are subject to a 15% restocking fee.
If you received free shipping from your order, the cost of initial shipping will be deducted from your refund.
Education workshop deposits
Any item with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Please ship your return to:
12820 Rustic Rock Lane
Beltsville, MD 20705
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you received free shipping from your order, the cost of initial shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items that are defective or damaged. If you received a product that is defective, damaged or incorrect, you have 7 days upon receipt to report the issue via email with photos to email@example.com
To cancel an order, or any portion of your order, before shipping, contact firstname.lastname@example.org. A 15% inconvenience fee will be reduced from your refund.
No cancellations can be made after the order has shipped.